Manager
Genpact · Iasi, Romania · Hybrid
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Manage a Record to Report team to meet SLAs, drive improvements, run training and own SOPs for finance processes.
Front Line Manager - F&A - R2R Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description - Ensure the process is carried-out by the team as per the solution design agreed with the customer in the Design and Transition phase Achieve the contractually agreed critical metrics / SLAs for owned processes Shares/ implements standard methodologies across teams and processes and ensure homogeneous and comprehensive knowledge among team members Carry out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement Act as primary point of contact for all process related issues Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies Ensure all team members are aware of critical metrics/SLAs contractual deliverables and of current & expected performance output Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes led, coordinate the update process and validate the written procedures before sending to the customer for sign off, in order to ensure they...
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