Manager
Oracle · Bucharest, Romania
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Supervise a collections team handling credit assessments and cash collections for multiple EMEA countries.
Company: Job title: Collections Supervisor with Spanish and English - evening shift Location: BUCHAREST, Romania Evening schedule: 15:00 to 24:00. Role main objective: Provides first line people management, with responsibility for the team’s cash collection activities across a set of EMEA countries; undertakes daily resource allocation and planning for the team, monitoring performance and ensuring compliance to the Company’s credit and collections policies and procedures. Manages credit and collections activities to include the timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Directs the activities of the credit & collections support staff to meet company objectives. Supervises a professional staff. Responsibilities : Monitors on a daily basis the team’s performance, ensures direct reports meet their individual objectives and perform to established standards. When needed, takes timely actions to coach, develop, and train direct reports in order to be able to fulfill their daily responsibilities to reach the job requirements and needed competencies Organizes and distributes people at the work places, allocates other resources (e.g. computers, software, desktops, headsets, etc.) and monitors daily activities of the team as planned and scheduled, evaluates and reports status of objective achievement and team results, takes corrective actions within departmental guidelines when needed Participates in the hiring and orientation at work processes; Participates in internal and cross functional projects Contributes to the professional development of the team members, involving them in the necessary activities, trainings and providing tailored support; Should ensure the team members are highly qualified, motivated and efficiently communicate with the other teams; Evaluates the team members’ performance and makes the appropriate recommendations according to the departmental appraisal standards; Is proactive, contributes with ideas in order to improve the team activities and performance; Performs periodical / ad-hoc reports for the management team and / or other internal customers based on the requests; Acts as first escalation level and solves as quickly as possible, difficult service issues escalated from staff by following company policy; Communicates...
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