Senior
GSK · Poznan, Poland · Hybrid
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Manage end to end collections, disputes and accounts receivable reporting for assigned US customers and markets.
Worth knowing: Requires periodic shifts aligned to US business hours
Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. The Order To Cash Collection Analyst supports the end-to-end collections and dispute management process for assigned markets/customers within Order to Cash, ensuring timely customer payments, resolution of disputes and accurate Accounts Receivable positions in line with GSK policies and KPIs. Key Responsibilities: Manage collections activities for assigned customers/markets - LOCs. Produce financial reports (i.e Cash Forecasting, Accounts Receivable aging) and review summaries, propose actions for management as required. Support O2C period end financial closing activities and year-end activities. Manage customer’s payments and ageing status in ERP / collections tools. Coordinate with Commercial, Customer Service, Finance and P2P/O2C teams to investigate and resolve disputes; ensure timely answer to queries being raised. Review Accounts Receivable ageing, high-risk accounts, and overdue balances; propose actions and escalate per O2C escalation matrix. Prepare periodic reports and commentary on overdue, Days Sales Outstanding (DSO), and dispute drivers for the Collections Lead / O2C Operations Lead. Work with Cash Application teams to clarify remittances, short-pays, and unallocated cash, ensuring correct posting and clearing of open items. Resolve queries coming from LOC or customers according to GSK policies and procedures. Work closely with Local Finance (Stakeholders) in leading O2C deliverables. Ensure alignment and completion of monthly KPIs. Follow GSK credit & collections policies, SOX controls, and documentation standards. Contribute to continuous improvement initiatives related to O2C activities and processes.
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