Senior
State Street · Krakow, Poland · Hybrid
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Process international payments and banking documents, maintain daily cash balances and support internal controls for assigned clients.
Worth knowing: Role requires at least three days per week in the office
Job Description Summary Key Responsibilities: Work Performance Perform payments processes that include [but are not limited to]: payments preparation, accounting documents processing and preparation of daily cash balances. Providing banking statements Assisting in documentation and monitoring of internal controls, Monitor and confirm to direct manager completeness of daily tasks delivery at the end of each business day. Keep Service Quality Take responsibility for the quality of service to assigned clients Identify [and execute] process improvements. Identify issues and problems in service delivery and suggest necessary corrective action, Manage Relationships Maintain close contact with direct manager, briefing him/her on all issues and problems both actual and potential Act as a source of technical expertise on State Street systems and applications including Donor Site software Communication Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales [in agreement with direct manager, depending on situation try to resolve/escalate on own responsibility] Ensure that direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given Skills & Qualifications: A background in banking, with knowledge and experience of working within an operations environment. Knowledge of international payments/settlements would be beneficial. An ability to adhere to multiple deadlines, with good time management and the ability to work independently, as well as in a team environment also the ability to lead and motivate a team of people. An innovative and structured approach to work, coupled with an ability to continuously identify and implement process improvements. A willingness to take ownership of problems and an ability to communicate with clients, and colleagues at all levels whilst being customer service focused. PC application knowledge and good Excel skill-set are necessary. Advance Language skills, written and verbal in English and country language if required. Attention to details is crucial.
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