Senior
State Street · Gdansk, Poland · Hybrid
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Manage and coordinate daily custody operations BAU activities, document processes, and resolve operational issues for custody clients.
Worth knowing: Office presence required three days a week and Italian proficiency is a strong advantage.
Who we are looking for We are seeking a proactive and detail-oriented professional with a strong background in financial services, custody operations knowledge is a plus. The ideal candidate will have experience in leading daily business-as-usual (BAU) activities, documenting processes, and collaborating across teams to drive operational excellence. Fluency in English is required, and proficiency in Italian is a strong advantage, especially for servicing the Italian client book. What you will be responsible for As a Senior Custody Specialist within the Custody and Shared Services team, you will be instrumental in ensuring the smooth execution of custody daily operations, maintaining high standards of control, and supporting the Custody Operations Manager in managing deliverables and mitigating risk. As an Associate 2, you will: Independently manage daily BAU tasks and ensure timely execution. Leading and coordinating daily BAU activities for Associates Managing internal workflow to ensure internal processing and client deadlines are met Acting as the first point of contact for operational teams to ensure timely issue resolution Identify and escalate operational issues to appropriate Manager. Drafting and maintaining SOPs, job aids, and process documentation. Assist in reporting and analytics preparation for internal stakeholders. Collaborate with cross-functional teams to support operational improvements. Participating in special client or internal projects as required Provide timely and professional responses to all enquiries, resolve errors/ rejections, What we value Fluency in English (written and spoken). Proven ability to manage BAU tasks and escalate issues appropriately. Strong documentation skills, including SOPs and job aids. Excellent analytical and problem-solving capabilities. High attention to detail and a results-oriented mindset. Ability to work to tight deadlines. Ability to take ownership and initiatives Proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI is a plus. Office presence: 3 days work from office is a must Education & Preferred Qualifications 1–3 years of experience in financial services or custody operations. Prior experience in documentation and operational support. Exposure to Custody Services and asset servicing is a plus Please Note: This role requires a minimum of 3 days of working from office .
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