AP / AR / Payroll
Haleon · Poznan, Poland · Hybrid
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Lead and improve Order to Cash and accounts receivable operations for Middle East and Africa across markets and BPOs.
Worth knowing: Role includes managing relationships with a BPO provider
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role: The O2C Middle East and Africa (MEA) Operations Performance Lead is responsible for overseeing and optimising Order to Cash operations, ensuring delivery of key performance metrics such as DSO, cash flow and bad debt within a controlled environment. The role focuses on improving operational performance, reducing financial risk, enhancing productivity and driving continuous improvement across the region. It works closely with the Global Process Owner to identify opportunities for automation, improve tools, and strengthen processes that support business value and performance. This position leads both internal and external teams, including managing the relationship with the BPO provider, ensuring service delivery, alignment of KPIs and continuous optimisation. The role partners across functions and markets to ensure effective execution of Order to Cash processes across the MEA region. Responsibilities: Oversee Order to Cash operations across MEA, ensuring delivery of key financial and operational metrics and alignment with business objectives. Manage relationships with the BPO provider, monitor performance, align KPIs and ensure efficient service delivery and continuous improvement. Lead performance management through defining KPIs and regional targets, monitoring results, identifying improvement areas and coordinating corrective actions across markets. Lead governance forums and provide regular performance insights, reporting and recommendations to regional stakeholders.
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