Senior
Elanco · Warszawa, Poland
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Process customer orders and billing, handle collections and disputes, and support O2C process improvements for multinational clients.
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: The O2C Customer Service Analyst will be responsible for working directly with customers to place orders, issue invoices, and handle customer service, while performing collections activities where applicable. Please note that this is a fixed-term position. Your Responsibilities: Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience. Effectively process customer complaints and collaborate with other company departments. Analyse account discrepancies to ensure the customer account is enabled for payment. Manage and support the billing process. Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. Effectively track and resolve all customer disputes regarding billings, credits, or payments. Effectively monitor and resolve all sales orders & sales interface issues (outbound). Review key metrics & communicate to stakeholders to ensure KPIs are being met. Support global/regional O2C projects with influence on accurate, efficient & compliant order processing. Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members. Actively work with core team members and business partners to build effective working relationships and improve the customer experience.
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