Senior
Domain · Sydney (AU) - Pitt St, Australia
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Manage collections and dispute resolution for subscription and sundry debtors and support AR reporting and process improvements.
Worth knowing: Requires 5+ years AR and collections including legal and mercantile agent experience
Accounts Receivable Analyst br Job Description br The purpose of this role is to manage the collection/credit escalation process including liaising with internal/external customers as the key point of contact to resolve disputes whilst maintaining a high level of customer centricity. Also provide support to the National Credit Manager with reporting, projects and process improvement initiatives. Responsibilities Liaising with internal and external customers to resolve disputes and recover aged debt for Domain and its entities. Maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met. Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisation’s financial interests and maintain positive customer relations. Provide a high level of customer service while adhering to AR processes. Gather and review account information and escalate unresolved disputes from internal/external customers to provide resolution recommendations to the manager. Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills. Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue. Assist with the roll out of new products and system migrations where appropriate. Coordinate tracking of customer payments originating from payment queries. Review accounts at referral stage of collection process to external Mercantile Agent. Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off Account monitoring through our Credit Reporting bureau to escalate any accounts flagged as high risk Prepare monthly reporting on account disputes, bad debt write-offs, legal/collection performance, month end debtors and analytics on key metric performance trends including commentary.
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