Senior
TAL · Australia · Hybrid
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Provide PAYG and claims system expertise to resolve payment tax and system issues for life insurance claims.
Worth knowing: Role requires life insurance claims experience and may include regulatory checks
Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions. Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.  You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.  Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.  Job Description At TAL, this role plays a vital part in helping customers navigate important moments with confidence by ensuring income replacement payments are managed accurately, compliantly and with care. Combining expertise in claims, tax and technology, the role helps create seamless experiences for customers while supporting continuous improvement across the claims business. By connecting operational excellence with regulatory requirements and innovative solutions, this role contributes to TAL’s purpose of protecting Australians and helping them live life with confidence. In this role you will: Provide expert PAYG guidance that enables accurate, compliant claims outcomes. Resolve complex tax, payment and system issues to minimise risk and improve customer experience. Drive business readiness activities that support successful delivery of claims technology initiatives. Partner with business, technology and external stakeholders to deliver effective, fit-for-purpose solutions. Lead user acceptance and operational validation to ensure solutions meet business and regulatory requirements. Identify opportunities to improve processes, data quality and system performance across Claims operations. Qualifications Bring experience in life insurance claims and a strong understanding of claims processes and customer outcomes. Apply analytical thinking and attention to detail to solve complex payment, tax and system-related issues.
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