Director
DualEntry · New York City, New York · On-site
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Lead and deliver end to end ERP implementations and run a growing customer experience and support team for finance customers.
Worth knowing: Manage and recruit a team of 15+ and own implementations as an IC
About DualEntry DualEntry is building the OS for finance. Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk. In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community. Where You'll Create Impact You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback You’ll establish and evolve implementation methodologies, processes, and operational standards You’ll challenge the status quo of what world-class ERP customer success looks like You’ll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence What Sets You Up for Success Hardcore work ethic and high agency 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) Deep understanding of ERP systems, finance workflows, and implementation best practices You’re a customer-service extraordinaire who loves solving complex problems You thrive in fast-moving, early-stage environments with high ownership Expertise in Accounting, audit, ERP systems, CPA Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) Deep understanding of ERP systems, finance workflows, and...
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