Manager
GSK · Poznan, Poland · Hybrid
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Lead and manage Procure to Pay operations and third party BPO performance across multiple markets.
Worth knowing: Spanish proficiency is a plus
The Purchase to Pay Service Delivery Lead is responsible for a cluster of markets with regards to Purchase to Pay processes and activities as well as working closely with a third party-BPO remotely located tasked of the transactional processing. The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy. The Service Delivery Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management. Such role will require deep knowledge of Procure To Pay. Key Responsibilities: Driving delivery and performance of the Procure To Pay operational activities for the markets that the SDL is responsible for. Working closely with a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support. Providing oversight on operational activities as well as timely resolution to issues being faced. Escalating issues through the set-up governance where required. Ensuring standard practices and consistent application of GSK policies and SOPs across the markets. Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs) for the markets being responsible for. Responsible for controls, control testing results and where required ensuring mitigations plans are effective. Driving as well as participating in Global / local projects as well as Continuous Improvements initiatives. Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities. Engaging and communicating with Stakeholders at different level of seniority in the Markets. Basic Qualifications: 8+ years strong experience in end-to-end P2P operations, with practical exposure to the different processes being covered in P2P - Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub. Hands-on experience with P2P modules in ERP, SAP, S4Hana systems. Demonstrated experience in managing P2P processes / activities as well a third-party BPO. Proven track record of meeting and improving operational KPIs (e.g.
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