AP / AR / Payroll
Uber · Amsterdam, Netherlands · Hybrid
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Manage and collect on a complex EMEA B2B AR portfolio while resolving disputes and reporting to stakeholders.
Worth knowing: Role requires flexibility in working hours to collaborate across multiple time zones
The Order to Cash, Service Delivery team is looking to add a hands-on, detail-oriented Sr. AR Analyst to our team in Amsterdam, The Netherlands. We are looking for someone who can manage a complex AR Portfolio within EMEA. This position will work closely with various Uber in-country teams across the region and central / regional cross functional groups like Accounting, Tax, Legal as well as Uber’s corporate clients. This position is an individual contributor role with no direct reports. This role is part of Uber's Finance Operations - Order to Cash Service Delivery team that manages B2B Collections for all lines of business including Uber for Business, Uber Direct, and Uber Advertising, to ensure Uber’s Credit, Collection, and Billing processes operate as efficiently while we attempt to collect overdue balances from our B2B Customers worldwide. What You'll Do AR Portfolio monitoring / management: Regularly review AR Portfolio and account balances to identify delinquent accounts Monitor payment patterns and history to proactively address potential issues & deliver on the set KPI’s Work with internal and external stakeholders to remove roadblocks and help clear Invoices As needed, lead special projects and assist with Credit, Collections, and Cash Applications functional support Customer Communication: Initiate and maintain communication with customers regarding their outstanding balances Relentless focus on understanding customer preferences, anticipating their needs, and delivering exceptional value and service at every touchpoint Payment Reconciliation: Reconcile payments received with outstanding balances to ensure accurate account records Investigate and resolve discrepancies or payment disputes Work with Cash Application to clear on-account balances and assist with remittance requests Documentation and Reporting: Maintain accurate and up-to-date records of collection activities and customer interactions Generate reports on collection performance, trends, and key metrics for management review Compliance: Ensure compliance with all relevant regulations and company and team policies Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy Dispute Management: Manage, track, report and resolve complex billing and collections disputes Partner with the GPO and Service Delivery teams to implement and...
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