Manager
Forvis Mazars · London, United Kingdom
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Manage and coordinate day to day support and implementation for audit technology tools and tickets.
Worth knowing: Role coordinates onshore and offshore teams and oversees ticket SLAs
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact. #LI-DNP About the role and team The Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function and the Director of Audit Technology Support and Implementation. The role focuses on coordinating support activity across onshore and offshore teams, managing demand from audit teams, and ensuring issues are resolved effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt and use technology in practice, while ensuring the support model remains scalable, controlled, and continuously improving. · Oversee the day-to-day delivery of support across all ATTs, ensuring tickets are managed effectively and resolved within agreed service levels. · Monitor incoming support demand and ensure appropriate triage, prioritisation and allocation of work across the support team. · Act as the primary escalation point for complex issues, service risks and operational challenges, ensuring timely and effective resolution. · Coordinate workload across onshore and offshore teams, ensuring effective utilisation of resources and alignment to demand. · Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams.
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