Senior
State Street · London, United Kingdom · Hybrid
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Oversee platform service resilience, implementation risk, resource capacity and governance for financial services delivery.
Responsibilities: Act as a trusted risk and service assurance partner to the Practice Lead, providing structured oversight of platform health, service resilience, implementation risk, operational controls, resource needs and delivery commitments. Own the consolidated resource forecast across the team, translating the implementation pipeline and business priorities into forward-looking demand, capacity, skills and location requirements. Maintain a clear view of employees, contractors, vacancies, planned hires, funding, allocation, utilisation and forecast gaps; reconcile the forecast to approved plans and underlying delivery assumptions. Identify capacity constraints, key-person dependencies, capability gaps and competing demands early, and prepare practical options for reprioritisation, recruitment, redeployment or escalation. Establish and run the team governance calendar, including leadership reviews, resource and capacity reviews, implementation oversight, risk and issue reviews, and decision forums. Prepare agendas and governance packs, coordinate pre-reads, capture decisions and actions, maintain accountable owners and due dates, and follow through to evidenced closure. Maintain an integrated risk-based view of implementation and service readiness across clients and programmes, covering UAT evidence, entry and exit criteria, defects, data quality, interfaces, batch performance, dependencies, operational readiness, go-live controls, hypercare and transition into business-as-usual service. Continuously review UAT and Production dashboards, alerts, service metrics, data-quality exceptions, batch and interface health, support tickets and incident trends; validate the completeness and accuracy of reported status and investigate unexplained, deteriorating or out-of-tolerance conditions. Define key risk indicators, tolerances and control thresholds for critical services in UAT and Production, including availability, timeliness, data completeness and quality, batch completion, interface performance, exception volumes and ageing, repeat incidents, recovery performance and service-level adherence. Translate monitoring evidence into an early-warning view of operational, implementation, data, technology, capacity and reputational risk, identifying patterns across environments and clients that may indicate control weakness or a developing service issue.
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