Staff
DS Smith · Caerphilly, United Kingdom · Hybrid
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Manage a portfolio of B2B customer accounts to collect payments, resolve invoice disputes and reduce aged debt.
About the role We're looking for an enthusiastic and proactive Credit Controller to join our friendly Finance team in Caerphilly. In this role, you'll be responsible for managing a portfolio of customer accounts, ensuring payments are collected in a timely manner and helping to maintain healthy cash flow across the business. You'll work closely with customers and internal stakeholders to resolve queries, reduce aged debt, and provide valuable reporting that supports business decision-making. This is an excellent opportunity for someone who enjoys building strong relationships, solving problems, and making a real impact within a fast-paced international business. Key Responsibilities Manage a portfolio of customer accounts, ensuring payments are collected in line with agreed terms. Perform collection activities in accordance with DS Smith's Group Credit Policy. Investigate and resolve customer invoice and payment queries efficiently. Maintain accurate sales ledger records and account reconciliations. Produce monthly customer statements and support reporting requirements. Monitor and reduce overdue debt while supporting the achievement of cash collection targets. Build positive relationships with customers and internal stakeholders. Identify opportunities to improve credit control processes and drive greater efficiency within the team. Provide accurate and timely information to support senior management reporting. About you We’re looking for a confident communicator with strong attention to detail and a proactive approach to managing your workload. You enjoy working collaboratively, building positive customer relationships, and finding solutions to challenges. Essential Experience & Skills Previous experience within B2B Credit Control and Collections. Proven track record of reducing aged debt and successfully managing customer disputes. Strong numerical and analytical skills, with the ability to interpret financial reports and data. Excellent attention to detail and accuracy. Strong IT skills, including Microsoft Excel. Excellent communication and customer service skills. Ability to work independently while managing multiple priorities. Proactive mindset with a focus on continuous improvement and process efficiency. Desirable Experience Experience using SAP or similar ERP systems. Previous experience within a manufacturing or industrial environment.
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