Staff
Department of Labor · Augusta, Maine · Hybrid
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Provide customer service to employers and process unemployment tax and wage reports, reconciliations, and adjustments.
Worth knowing: Positions assume Accounting Assistant and Accounting Associate I qualifications
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Labor - Bureau of Unemployment Compensation, Employer Services Job Class Code: 6504 Grade: 16 (Administrative Services) Salary: $19.60 - $28.25/hour Location: Augusta Opening Date: October 1, 2026 Closing Date: October 19, 2026 Do you enjoy working in a dynamic, fast-paced environment? Do you have a great eye for detail and a passion for customer service? The Maine Department of Labor, Bureau of Unemployment Compensation, is seeking an Unemployment Tax Associate. We are looking for ambitious, analytical individuals with excellent communication skills and keen attention to detail to join our growing Customer Support team. In this position you will play a critical role in providing customer service support to employers, ensuring tax and wage reports are filed and payments are applied accurately and timely. We offer a flexible hybrid remote and in office work schedule after a probationary period. Primary Tasks: Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services. Research and resolve suspended tax reports and payments. Adjust tax and wage reports when applicable. Reconcile out of balance tax and wage reports. Make liability determinations using established criteria and regulations Knowledge/Skills required: Integrity: Upholding ethical standards and confidentiality with sensitive financial information. Communication: Ability to assist employers over the phone, or in writing, with reporting and compliance requirements. Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements. Analytical Skills: Research, gather and analyze information to reach a conclusion. Detail Oriented: Ensure that work is accurate. Adaptability: Able to shift tasks as priorities change. Time Management: Able to manage cases are varying points. Organization skills: Able to track documents for follow up actions.
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