Senior · National
CBIZ, Inc. · Hybrid
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Provide post implementation support, troubleshoot and optimize Sage Intacct for company clients.
Worth knowing: Must be able to travel based on client and business need.
Company: Job title: Sage Intacct Support Specialist Location: United States #LI-CF2 # LI-Hybrid CBIZ is seeking a Sage Intacct Support Specialist to provide exceptional post-implementation support to our Sage Intacct clients. This individual will serve as a trusted advisor and technical resource, helping clients resolve issues, optimize system performance, and maximize the value of their Sage Intacct investment. The Support Specialist will work closely with clients, consultants, account managers, implementation teams, and Sage support resources to troubleshoot complex issues, provide guidance on best practices, and ensure a positive client experience. This role requires strong technical expertise in Sage Intacct, excellent communication skills, and a passion for helping clients achieve their business objectives. If you enjoy solving complex business and system challenges, building strong client relationships, and helping organizations improve their financial and operational processes, we encourage you to apply. Essential Functions and Primary Duties Client Support & Issue Resolution Serve as a primary point of contact for client support requests and inquiries. Diagnose, troubleshoot, and resolve Sage Intacct application, configuration, and process issues. Respond to support tickets within established service level expectations. Document support activities, resolutions, and recommendations within the support management system. Escalate complex issues to appropriate internal teams or Sage support resources when necessary. Follow issues through resolution and communicate progress effectively to clients. Client Success & Relationship Management Develop trusted relationships with assigned clients and key stakeholders. Provide guidance on Sage Intacct functionality, best practices, and process optimization opportunities. Support client health reviews and identify opportunities to improve system utilization. Assist clients in maximizing the value of their Sage Intacct investment. Contribute to high levels of client satisfaction and retention through responsive and proactive support. Functional & Technical Expertise Serve as a subject matter expert on Sage Intacct modules, features, and capabilities. Research and evaluate new Sage Intacct functionality and product enhancements. Assist clients with reporting, dashboards, workflows, and configuration changes.
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