Senior
Northern Trust · Limerick, Ireland · On-site
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Serve as primary client facing lead for fund accounting service delivery, reporting, issue resolution and project coordination.
“Applicants must have the right to work in Ireland at the time of application and for the duration of employment.”
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role: The Fund Administration Team services a wide range of Investment Managers to launch and offer their funds to a wide market of investor types. The successful candidate will work in the Fund Administration team in Ireland and act as the primary client facing partner for a portfolio of clients, responsible for the service and delivery within fund accounting, including query management, service metrics and project coordination. Main Duties: Be a primary point of contact for a single or multiple Northern Trust client/s within the segment. Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues. Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties. Building a stable relationship with the clients and internal departments to support key interactions and seamless escalation. Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses. Where required, manage directly a team of professionals that work within cross products area. Be integral to the build out and continuous development of the operating model within Fund Services in EMEA. Ensure that the service quality that is delivered to clients is of an excellent standard. Build out a progressive approach to improving the quality of service delivered to the client. Support the Co-ordination and delivery of all key service reviews, due diligence, and presentations with the client. Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client.
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