Staff
Cencora · Vilnius, Lithuania · Hybrid
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Manage customer accounts and collect overdue invoice payments while resolving disputes and maintaining AR records.
Worth knowing: Minimum one year customer facing or finance experience required
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health. Job Details Accounts Receivable Clerk II plays an important role in supporting the Accounts Receivable process by helping to manage customer accounts and ensure timely collection of outstanding payments. This is an excellent opportunity for someone looking to develop a career in Credit Control, Finance, or Accounts Receivable. Reporting to the AR Manager, you will work closely with customers, team members and internal stakeholders to resolve payment issues, maintain accurate records, and support the overall collections process. Responsibilities: Review customer accounts and assist with credit-related activities. Contact customers regarding overdue invoices through email and telephone. Investigate payment discrepancies and support dispute resolution activities. Follow up on outstanding balances and payment commitments in line with departmental guidelines and KPIs. Maintain accurate records of customer interactions, payment promises, and collection activities. Monitor customer payments and update account information accordingly. Support customer account reconciliations and help resolve account queries. Work collaboratively with internal teams to address credit and collection-related issues. Process customer credit refunds when required. Assist with other Accounts Receivable and Credit Control activities as assigned. Skills & Knowledge: Strong written and verbal communication, negotiation, customer service, and interpersonal skills. Ability to build positive working relationships with customers and colleagues. Good problem-solving skills and the ability to resolve issues efficiently. Strong attention to detail, organizational skills, and commitment to maintaining accurate records. Ability to work in a fast-paced environment and manage multiple priorities. Basic understanding of accounting and financial principles. Proficiency in Microsoft Office applications, particularly Excel.
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