Manager
Northern Trust · Limerick, Ireland
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Act as lead client contact overseeing day to day Luxembourg fund administration services and client communications.
“Applicants must have the right to work in Ireland at the time of application and for the duration of employment.”
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role: The Fund Administration Team services a wide range of Investment Managers to launch and offer their funds to a wide market of investor types. The role is an individual contributor role that sits within the Irish Fund Administration Client Service Team reporting to the Divisional Manager for Client Service and will involve the successful candidate acting as the lead contact for clients serviced out of Luxembourg Fund Administration Main Duties: Be the face of Northern Trust to our external and internal partners for Luxembourg clients. Oversight of day to day delivery of all Luxembourg FA services to the client and the underlying Investment Managers. This will involve management of communication for service delays and issues, ensuring KPI’s and SLA’s are within guidelines. Where service levels slip below required standards ensuring adequate remediation is put in place. Provide technical expertise for the development of new FA Products and develop SLD’s with your clients for the take on of these new products and services. Participates / leads client due diligence visits and service reviews. Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client. Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log. To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met.
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