Senior Manager
GSK · Poznan, Poland
Apply on GSK's site →Goes straight to the employer's own hiring page. We never sit in between.
Manage and improve end to end Order to Cash operations for Americas markets including credit, collections, disputes and cash application.
Worth knowing: Requires 15+ years O2C experience and hands on SAP O2C usage
The Order To Cash Americas Regional Operational Lead will focus on delivering initiatives aligned with the O2C Function, strategy and the delivery of operational activities, services, customer management of the Order to Cash activities including stakeholder’s management as well as being part and managing performance of a team and overseeing a BPO provider. Key Responsibilities: Overseeing the day-to-day delivery and performance of the end-to-end Order to Cash (O2C) operations for assigned region/markets, covering Credit Management, Collections, Disputes and Cash Application, within agreed global standards, SOPs/LSOPs, SLAs and Business Continuity Plans (BCPs). Ensure a stable level of service and delivery of operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness, productivity, control adherence) by leading Hub teams / GSK Operation centres, partnering with LOC Finance and implementing process, system and control changes defined by the O2C Global Process Owner (GPO) and Financial Risk & Controls Management (FRMC). Monitor and drive performance against agreed operational KPIs and metrics (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness, productivity, control adherence) and implement corrective and preventive actions as needed. Lead, coach and develop the O2C operations team / GSK Operation centres, ensuring clear objectives, effective workload management, appropriate skills and backup coverage, and promoting a culture of accountability, continuous improvement, collaboration and wellbeing. Ensure strict adherence to O2C GSOPs, LSOPs, global standards and internal control frameworks in daily operations, including timely completion of Management Monitoring, control execution and documentation/evidence in line with ICFW and audit requirements. Operationalise and embed process, system and control changes defined and owned by O2C GPO and FRMC (e.g. new SAP O2C functionalities, updated SOP/LSOP wording, changed control steps, new exception rules) and provide structured feedback on practicality and effectiveness. Lead operational issue management across O2C towers (e.g.
Every job links to the employer's own site. This job board is free: no ads, no account.