Senior
Genpact · Lisbon, Portugal · Hybrid
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Manage insurance premium collections, reconcile accounts, recover overdue debts and support brokers and clients on account queries.
Sr. Associate - Insurance Broker Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Insurance_Credit Controller_Senior Associate Responsibilities Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects. Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments. Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries. Deliver exceptional service standards and key performance indicators (KPIs). Liaise with internal and external parties to resolve queries within deadlines. Distribute monthly statements of overdue accounts to clients and resolve questions promptly. Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements. Analyze aging reports and allocated portfolios. Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
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