Senior Manager
BBH · Kraków, Poland · Hybrid
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Lead the Tax Reclaim Department overseeing tax recovery, compliance, client relationships and team management.
Worth knowing: Minimum 10 years in Fund Services Custody or Financial Services required
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old About the team: We are seeking an experienced, strategic leader to head the Tax Reclaim Department, overseeing tax recovery operations, regulatory compliance, internal controls, and operational excellence. As a member of the leadership team, this individual will drive reclaim strategies, improve client outcomes, and lead a high-performing team. The department manages tax reclaims, maintains client documentation, ensures timely and accurate processing, and oversees stamp duty, capital gains, and AEOI reporting. It also maintains key subcustodian relationships and supports product development initiatives while driving process efficiency and continuous improvement. In our team, you will be responsible for: Leads by example in establishing a culture of providing superior service to BBH's clients; Builds and maintains strong internal and external business relationships; Collaborates effectively with internal client groups to execute department strategy; Participates in and leads client visits, presentations, walk through and other sales & client retention activities; Ensures compliance to all and operational procedures; Monitors operational issues and follow through on effective problem resolution with management of supporting departments; Develops and maintains a culture of results oriented, continuous process improvement; Assists Department Head with ongoing project management and acts as a professional voice for the department and firm as a whole; Oversees the supervision of staff members through appropriate recruiting, training, performance management, and succession planning; Actively manages staff performance and progressive discipline process to ensure the most effective use of the firm’s resources through careful planning, analysis, and control. What we’re looking for: Bachelor’s degree in Business or a related field, or equivalent professional experience.
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