Manager
Asahi · Melbourne, Australia
Apply on Asahi's site →Goes straight to the employer's own hiring page. We never sit in between.
Lead a small team to run and improve the B2B customer ordering portal and supporting SAP platforms.
Worth knowing: Team of 2 to 3 direct reports
Job Details - ERP & B2B Customer Portal Operations Lead - Asahi Internal Careers Already Applied? Update your details, view your application and progress Login Job search e.g. "Administrator, Melbourne" Refine search Work type Permanent - Full Time 1 Locations Melbourne 1 Categories Administration & Support 1 Corporate Support Functions 1 Information Technology 1 Manufacturing/Operations 1 ERP & B2B Customer Portal Operations Lead Job Number: 691145 Work type: Permanent - Full Time Location: Melbourne Categories: Administration & Support, Information Technology, Manufacturing/Operations, Corporate Support Functions Your Impact As the ERP & B2B Customer Portal Operations Lead, you'll play a critical role in shaping and optimising Asahi's B2B customer ordering experience. Leading a small team and partnering across Customer Experience, Sales, Marketing and Digital, you'll oversee the performance, reliability and continuous improvement of our customer portal ecosystem and supporting SAP environments, ensuring they deliver seamless outcomes for both customers and the business. Key Accountabilities: Lead the day-to-day operation, performance and continuous improvement of Asahi's B2B customer portal and supporting SAP platforms. Manage platform health, monitoring, incidents, upgrades, releases, testing and operational readiness activities. Deliver meaningful reporting and analytics to identify trends, customer behaviour insights and opportunities to improve platform performance and adoption. Drive continuous improvement initiatives that enhance customer experiences, streamline operational processes and support business priorities. Partner with internal stakeholders, vendors and implementation partners to support portal enhancements, integrations and future-state platform initiatives. Lead, coach and develop a team of 2-3 direct reports, building a culture of accountability, collaboration and customer focus. About You: Proven experience in digital commerce, customer portal operations, enterprise applications or platform management environments. Demonstrated people leadership experience, with a track record of developing and leading high-performing teams. Strong stakeholder management skills and the ability to work effectively across business, technology and delivery teams.
Every job links to the employer's own site. This job board is free: no ads, no account.